Versatile Hire Limited (“Versatile Hire”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we hold about you.

 

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Versatile Hire, including when you visit versatilehire.co.nz, contact us, request a quote, hire equipment from us, apply for a credit account, work with us, or otherwise deal with our business.

 

We operate in New Zealand and handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.

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1.Information we collect

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Depending on how you interact with us, we may collect information including:

 

Customers and enquiries

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• Name and contact details, including phone number, email and postal or physical address

• Company or organisation details

• Information provided when requesting a quote or making an enquiry

• Details about equipment requirements, hire periods, delivery locations and job sites

• Records of communications with you, including emails and telephone communications

• Information contained in hire agreements and related documentation

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Credit accounts and payments

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If you apply for a credit account or otherwise conduct business with us on credit, we may collect information reasonably necessary to assess and administer the account, which may include:

• Business and account information

• Contact details of directors, owners, accounts personnel or other relevant representatives

• Credit-related information

• Payment and account history

• Information required to manage outstanding accounts and recover amounts owing

 

We will only collect and use information for these purposes where permitted by law.

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Operators and site personnel

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Where relevant to equipment hire, delivery or site safety, we may collect information about equipment operators or other personnel, which may include information relating to licences, qualifications, training, certifications or competency.

We will only request information that is reasonably necessary for the relevant purpose. Website visitors

When you use our website, we may collect information such as:

• IP address and browser/device information

• Pages visited and how you interact with our website

• Information submitted through our contact or enquiry forms

• Cookie and analytics information

 

We may use services such as Google Analytics or similar technologies to understand website usage and improve our website.

 

CCTV

 

We may operate CCTV cameras at our premises or other areas where we conduct business for purposes such as security, safety, preventing theft or damage, and investigating incidents.

CCTV footage may contain identifiable images of customers, employees, contractors, visitors or other individuals.

We will handle CCTV information in accordance with applicable privacy requirements and will retain it only for as long as reasonably necessary for the purposes for which it was collected, subject to any legal or operational requirements.

Employees and contractors

If you work for or with Versatile Hire, we may collect personal information necessary to manage our employment or contractor relationship, including contact details, payroll information, qualifications, training, emergency contact details and other information reasonably required for employment, health and safety, legal or business purposes.

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2.How we collect personal information

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We may collect personal information directly from you, including when you:

• Contact us by phone, email or through our website

• Submit an enquiry or request a quote

• Enter into an equipment hire agreement

• Apply for a credit account

• Make a payment

• Provide information relating to equipment operation, licences or qualifications

• Visit our premises

• Work for or with Versatile Hire

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We may also receive information from third parties where permitted by law and where reasonably necessary for our business purposes.

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3.How we use personal information

 

We may use personal information to:

• Respond to enquiries and provide quotes

• Arrange and administer equipment hire

• Deliver and collect equipment

• Manage customer accounts and relationships

• Process payments and administer credit accounts

• Assess and manage credit arrangements

• Verify information where reasonably necessary

• Confirm operator licences, qualifications or competency where relevant

• Communicate with customers, suppliers, contractors and other business contacts

• Maintain records

• Manage health and safety requirements

• Protect our people, equipment, premises and property

• Monitor and improve our website and services

• Investigate complaints, incidents, damage, theft or suspected fraud

• Comply with our legal and regulatory obligations

• Establish, exercise or defend our legal rights

• Carry out other purposes that you have authorised or that are otherwise permitted by law

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4.Disclosure of personal information

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We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the circumstances, this may include disclosure to:

• Our employees and contractors

• Equipment suppliers and service providers

• Delivery, transport or logistics providers

• IT, software, website hosting and technology providers

• Payment providers

• Professional advisers, including accountants, lawyers and insurers

• Credit reporting or debt recovery agencies where permitted and appropriate

• Government agencies or regulatory authorities where required or permitted by law

• Other parties where you have authorised us to provide the information

 

We do not sell personal information to third parties.

 

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.

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5.Overseas service providers

 

Some of our technology, software or service providers may store or process information outside New Zealand.

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Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is permitted under the Privacy Act 2020 and that appropriate protections apply.

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6.Cookies and website analytics

 

Our website may use cookies and similar technologies.

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We may use these technologies to:

• Make our website function properly

• Remember preferences

• Understand how visitors use our website

• Measure website performance

• Improve our website and services

 

We may use third-party analytics services, such as Google Analytics, for these purposes.

You can generally control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

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7.Keeping personal information secure

 

We take reasonable steps to protect personal information against loss, unauthorised access, use, disclosure, alteration or destruction.

Depending on the nature of the information, security measures may include access controls, password protection, secure systems, physical security measures and limiting access to authorised personnel.

However, no method of storing or transmitting information can be guaranteed to be completely secure.

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8.How long we keep information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by law.

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Different types of information may therefore be retained for different periods.

 

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

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9.Your privacy rights

 

Under the Privacy Act 2020, you generally have the right to request access to personal information we hold about you and to request correction of information that is inaccurate.

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If you would like to:

• Request access to your personal information;

• Ask us to correct your personal information; or

• Ask a question about how we handle your information, please contact us using the details below.

 

We may need to verify your identity before responding to a request.

There may be circumstances where we are legally permitted to refuse access to, or correction of, information. If this applies, we will explain the relevant reason where appropriate.

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10.Direct marketing

 

We may occasionally contact customers or business contacts with information about our services, equipment, promotions or other relevant business information where permitted by law.

You can ask us to stop sending you marketing communications at any time.

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11.Privacy breaches

 

If we become aware of a privacy breach involving personal information, we will assess and respond to the breach in accordance with our legal obligations.

Where a breach is likely to cause serious harm and notification is required under the Privacy Act 2020, we will notify the relevant individuals and the Office of the Privacy Commissioner as required by law.

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12.Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The updated version will be published on our website with the relevant “Last updated” date.

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13.Contact us

 

If you have any questions about this Privacy Policy or would like to make a privacy request, please contact:

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Versatile Hire Limited

PO Box 76447

Manukau 2241

Auckland, New Zealand

 

Website: versatilehire.co.nz

Email: lewis@versatilehire.co.nz

Phone: 0277 422 555

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You can also contact the Office of the Privacy Commissioner if you have concerns about how your personal information has been handled.

 

End of Privacy Policy

 

Last updated: 28 August 2026

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